Frequently Asked Questions
Custom Design
How do I start a custom piece?
You can begin by submitting an inquiry through our form or contacting our showroom directly. From there, we’ll guide you through the next steps.
Do I need a clear idea before reaching out?
Not at all. Whether you have a detailed vision or just an initial idea, we’ll help shape it into a finished piece.
How long does a custom piece take?
Custom pieces typically take 3–4 weeks from design approval to completion.
Can I choose the diamond or gemstone?
Yes. We guide you through selecting diamonds or gemstones that align with your preferences, vision, and budget.
Are custom pieces refundable?
Custom pieces are made specifically for you and are non-refundable.
Orders & Production
How long does production take for fine jewelry?
Everyday pieces are made to order and typically take 2–7 business days for production.
Do you keep items in stock?
Our pieces are made to order to ensure quality and attention to detail.
Can I request modifications to an existing piece on the website?
We can often adjust existing designs. Reach out here to discuss what you have in mind.
Shipping
What shipping options do you offer?
We offer standard (USPS) and express (FedEx) shipping options.
How long does shipping take?
Fine jewelry:
- Standard Shipping (USPS)
Production time: 5–7 business days
Shipping time: 2-3 business days
- Express Shipping (FedEx)
Production time: 2–5 business days
Shipping time: 1-2 business days
Custom pieces:
- Production time: 3–4 weeks
- Express shipping (FedEx): 1–2 business days
Do you offer special shipping requests?
If you have specific requirements, feel free to contact us and we’ll do our best to accommodate.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery for unworn and unused items.
Can I return a custom piece?
Due to the personalized nature of custom work, Custom pieces are final sale and cannot be returned.
Appointments & Showroom
Do I need an appointment to visit the showroom?
Appointments are recommended to ensure dedicated time and attention.
Where are you located?
Our showroom is located in the Downtown Los Angeles Jewelry District.
550 S. Hill Street Los Angeles, CA 90013
How can I contact you?
You can contact us here, by email at info@janvierla.com, or by calling our showroom at 213 221 7565.
Can I work with you if I’m not local?
Absolutely. We offer virtual consultations and work with clients remotely.
Materials & Quality
What materials do you use?
We use high-quality, ethically sourced materials, including carefully selected diamonds and gemstones.
How do you ensure quality?
Each piece is reviewed throughout the process to ensure it meets our standards before reaching you.
Jewelry Care
How should I care for my jewelry?
We recommend gentle cleaning using warm water, mild soap, and a soft brush. You can find full care instructions on our Jewelry Care page.
Can I wear my jewelry every day?
Yes, our pieces are designed for everyday wear, though proper care will help maintain their beauty over time.
