Returns & Warranties
We accept domestic returns and exchanges up to 30 days from delivery date for unworn and unused items. Full refunds will be issued only upon final inspection of the returned item. Please note that there will be a $25 restocking fee per item which includes a return shipping label. All special orders or custom designs are final sale, no exceptions.
Every Janvier piece comes with a 60 day limited manufacturer warranty. We want our customers to be exceptionally proud of their pieces, so if there happens to be any issues with the item, please send it back and we will take care of it free of charge. Upon inspection, we will repair and ship back your piece within a timely manner. Our warranty does not cover lost or damaged gemstones nor wear and tear on the product. Janvier is also not liable for any product once deemed 'delivered' by the shipping carrier. Any alterations done outside of Janvier or our affiliates will be void of all warranties on the product.
For any questions or concerns, please contact us below.